An open letter to Sven Jaschan

I’d like to say the following to Sven Jaschan:

The attack you released to the Internet disrupted the lives of computer users and administrators all over the world. I know that people have told you all about the large businesses that were disrupted and the amount of money in damage you caused. I can speak first hand to that, helping customers during the outbreak. But here’s how Sasser affected me in my personal life.

In addition to the fact I was working non-stop and practically sleeping in the office trying to protect customers from the attack, Sasser occurred in a time when my mother and step-father were going through a painful divorce. It took time away from my ability to be there for both of them. My wife’s birthday was May 6th and I spent it working instead of the dinner and the night out we had planned. Finally, Sasser caused me to miss what would turn out to be the last few weeks that my first golden retriever, Hennessy, would be alive before we found out she had terminal cancer and had to put her down. Between dealing with Sasser and my wife’s work schedule it was difficult for us to get her to see the specialist she needed to see. And the third week in May we finally were able to do it, only to find out the cancer had already spread too far long before Sasser even happened. I hate the fact that the last few weeks she was alive I was busy dealing with what you had unleashed instead of doing the things she loved to do like going to the park in the time she had left.

I don’t say any of this to tell you I’m angry at you. I’m not angry at you Sven, because people make choices all the time, and sometimes those choices have unintended consequences. But I don’t think it’s wrong to put a human face on those unintended consequences.

I believe you had no idea any of this would happen. And what was going on in my life would have happened anyway, I just would have been able to be there for it.

But other members of my team were impacted, including one who nearly missed the birth of his daughter. Millions of people had things going on in their lives that had to be put on hold while they dealt with Sasser.

So I have some advice, I do think I’m entitled to that much, as is anyone impacted.

You’ve been given a second chance. I hope very sincerely that you use it to serve as a cautionary example, and speak out against the creation of these types of attacks. I know you just want to put all this behind you. But you have the opportunity to do a tremendous amount of good. Please use it, don’t squander it. You’ve taken the first step by confessing and being honest about what you did. I respect that. Please don’t waste the opportunity you have potentially been given to help some kid right now avoid your mistake and think twice before taking what seems to be a simple action, but that can impact so many people.

New Year!

Happy New Year!
 
I spent a quiet new years at home last night with friends watching the fireworks show from the Space Needle on TV.  Looks incredible and hope to actually just go on down there for the night next year.
If its not snowing.
 
Which brings me to snow.  Seattle is much like Dallas in its winter.  The temperatures rarely dip below 35 for extended periods and it’s the rainy season.  However since I live in Duvall, I live on top of a ridge.  The ridge itself isn’t all that incredibly high, I believe my GPS notes I’m 250 feet above sea level, roughly 250 feet above the Snoqualmie River Valley.  Apparently that 250 feet makes all the difference in the world when you are talking about snow.  If Seattle proper is forecast for an inch, we’ll easily get 3. If you just drive down the ridge to the main road, there’s no snow at all, just rain. While the winter wonderland aspect is great, and my dogs think this is what heaven must be like, it can get tiresome when you want to get out into the city.
 
DON’T get SSX3 for the Game Boy Advanced.  Stupid me, I thought maybe they’d just change up the game a bit to be top down or side scroller given the GBA’s weaknesses at 3D.  Nope.  They tried to implement a third person 3D view.  The result is absolutely awful.  One of the most unplayable games I’ve ever seen.  Advance Wars 2 is back in the GBA after that little misadventure.

Holidays

Wow busy holiday season.  Just had my mother and two brothers up for Christmas.  So far my vacation has been productive.  With my brothers’ help we cleared out the garage and Rochelle and my mom painted the library while I got ready to install the wall to wall bookshelves we brought over from our other house. 
 
I finally got around to seeing Terminator 3, in which I saw some nice little parallels to my own work in computer security.  I found the idea of a distributed computer node network allowing a central core to attain self awareness a cool idea. And all the while people just thought it was some kind of benign yet annoying computer virus spreading throughout the Internet. 
 
My prize possession this holiday season is a SIGNED copy of the new Eraserhead DVD that Rochelle gave me.
 
Games being played:
 
Dipping it old school on the PC with Quake1, Quake2, and OpenGL Doom.
 
In the Xbox: Counterstrike, Max Payne 2, Links 2004
 
In the PS2: SSX Tricky (again)
 
In the GBA: Simcity 2000

Moving.

Well it’s been nearly a year now since the move to Seattle.  In celebration of surviving a whole year in the MSRC I’m taking a month off work to catch up on some family visiting and video game playing.
 
Speaking of.  I can’t seem to get Counter-Strike out of my Xbox.  Despite also playing tons of Links 2004 and Crimson Skies, Counter-Strike is the best team game for the Xbox since Wolfenstein came out.
 
Since my gaming machine (a Toshiba Satellite laptop with an Nvidia Geforce 440Go in it) has started choking on the more taxing games out there, I’ve been playing more and more Xbox.  In fact I’ve almost gotten to the point that if the game is available on the Xbox, I prefer to play it on that platform.  Xbox Live allows no cheating as opposed to the regular Internet,  and I can always be sure the game is going to run relatively smoothly.  It’s the first time ever I think in my life that a console has taken a +50% share of my gaming time.  In preparation for my brothers coming up I’m even considering buying a second one to go in my theatre room.

About Stepto.com

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Stepto.com is the personal website of Stephen Toulouse. 

Stephen “Stepto” Toulouse has spent over two decades in the technology industry, including 18 years with the Microsoft Corporation. While there he served as consumer and corporate technical support expert for Windows Operating Systems, technical writer, trainer, crisis communications public relations expert, and spent the last third of his career with the company in the Xbox division. While known jokingly as the “Head Banhammer” for the Xbox LIVE service, Stepto’s responsibilities as Director of Policy and Enforcement encompassed many disciplines. From developing and implementing policy on the service, to working with partners like development houses and law enforcement, to feature design and reviews for titles, services, and consoles, Toulouse’s role was integral and broad ranging from design to product management to policy. He was also responsible for public communication regarding enforcement and safety to press and customers, and became a popular fixture at community events such as the Penny Arcade Expo and as a co-host on the weekly Xbox Major Nelson Radio podcast.

Stephen has also served as Director of Product Management for GAEMS Inc, a maker of consumer electronics. Stephen’s role there was to guide the design and manufacture of a consumer electronics device for gaming consoles, working across a variety of teams (including art design, product design, and quality assurance) and manufacturer contacts (including sourcing, manufacture line, development of Bill of Materials, etc.) in China. Stephen successfully shipped on time with quality to meet a major license partner’s launch date (in this case, Microsoft’s Halo franchise). Stepto also worked in a contract role at HBO involving consulting on marketing and communications as well as director level project management.

Recently Stepto worked as Director of Hacker Success with HackerOne.com representing the feedback and needs of security researchers to vendors and internal product teams at a strategic level. He also recently worked for Leviathan Security as a Senior Security Advisor. Currently he works at Electronic Arts as a Senior Security Advisor under a consulting role.

Stephen has written for Stepto.com for over a decade and is well established in social media circles for his use of tools like Twitter and Facebook to interact with his fans and customers. He’s published a book, A Microsoft Life and a spoken word comedy album, A Geekster’s Paradise in addition to several short stories. He is a frequent performer at the popular geek vaudeville show “w00tstock” alongside Wil Wheaton, Paul and Storm, and Adam Savage of Mythbusters fame. He also performs locally at Seattle venues and video game industry events such as the Penny Arcade Expo Prime and East.

Raised in Texas for 30 years (Dallas, Austin, and San Marcos) Stepto now lives on the Olympic Peninsula in a farm house near a small town called Kingston with his Golden Retriever Basil Hayden and a Miniature Australian Shepherd named Lucien Idaho.

If you’re looking for his resume you can find it here.